1. Introduction
Aaiva Digital Private Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our SaaS platform, or interact with our services.
By using our services, you consent to the data practices described in this policy. This policy complies with Indian data protection laws and international privacy standards.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name, email address, phone number, and company details
- Billing and payment information
- Account credentials and profile information
- Communication preferences and marketing preferences
- Technical information about your device and usage
2.2 Usage Information
We automatically collect certain information when you use our services:
- IP address, browser type, and operating system
- Pages visited, time spent, and navigation patterns
- Error logs and performance data
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide, maintain, and improve our SaaS platform and services
- Communication: To respond to your inquiries, send service updates, and provide customer support
- Billing: To process payments, manage subscriptions, and handle billing inquiries
- Security: To protect against fraud, unauthorized access, and security threats
- Analytics: To analyze usage patterns and improve our services
- Marketing: To send promotional materials (with your consent)
- Legal Compliance: To comply with applicable laws and regulations
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our platform
- Payment Processors: With payment gateway providers to process transactions
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent for specific purposes
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Employee training on data protection
- Incident response procedures
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services
When we no longer need your information, we will securely delete or anonymize it.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing activities
- Withdrawal: Withdraw consent for marketing communications
To exercise these rights, contact us at privacy@aivadigital.com
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve website functionality and performance
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.
9. Third-Party Services
Our services may integrate with third-party services, including:
- Payment gateways (Razorpay, Stripe)
- Analytics services (Google Analytics)
- Customer support tools (Zendesk, Intercom)
- Cloud infrastructure providers (AWS, Google Cloud)
These services have their own privacy policies, and we encourage you to review them.
10. International Data Transfers
Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your data during international transfers, including:
- Standard contractual clauses
- Adequacy decisions
- Other appropriate safeguards
11. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
13. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@aivadigital.com
- Phone: +91-674-123-4567
- Address: Aaiva Digital Private Limited, Bhubaneswar, Odisha, India, 751025
- Data Protection Officer: dpo@aivadigital.com
14. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Bhubaneswar, Odisha, India.
